Archives: Reviews

Ground Loop has been very responsive to my needs in terms of scheduling. Also, they have arrived on time and are good at communication. I consider the ability to stay in touch with any service provider important and am pleased with their attentiveness.
-Suzanne W

“Ground Loop, and in particular, Toby and Scott, get 5 stars for finally resolving what had been many years of frustrations regarding my geothermal cooling upstairs. The system installation, and its bi-annual maintenance, had been performed by another company. I had complained for several years about the upstairs cooling not being able to maintain at the thermostat setting during the hot summer days. They offered a variety of ideas, including the installation of a new air handler (an expensive non-fix), none of which improved the cooling. My builder suggested Ground Loop for a second opinion. Toby immediately observed multiple compressor leaks as well as poor pressure readings. Mind you, the system had just been inspected 2 months earlier by the installation/maintenance company. Scott made recommendations and oversaw the work. Finally, my upstairs is maintained at the thermostat setting for the first time in many summers. These guys are professional and knowledgable, and communication has been great! Highly recommend!!”

– Tom L.

“Ground Loop to the rescue! We called on a Sunday because our AC unit had locked up. Jason came to our home the next morning at 8am to take a look at our unit and he had us back up and running within 30 minutes! He was professional, knowledgeable and very responsive to our need for AC, with the summer heat and with a severe asthmatic child in the home. We also knew we needed to upgrade our unit, as our home is older and we have baseboard heating units that are quite costly, to run, in the winter months. After speaking with Jason about our concerns and hearing the pros/cons of replacing just the a/c unit or getting a combo unit (A/C & central heat), we decided to purchase a combo unit and are looking forward to more cost-effective electric bills. We are awaiting the delivery/installation of our new combo unit, but the original unit that Jason came to fix has kept us cool since it was fixed! We cannot recommend Ground Loop enough and will make sure we tell all of our family and friends that this company cannot be beat!”

– Linnea A.

“Dear Mr. Cullum, I want you to know how extremely impressed I am with the people I’ve met from Ground Loop from Ted in Sales, to Emilie, Justin who came out to do the initial assessment, Joe the lead man and the two members of the crew who installed the unit. I have had many work crews at my house over the years and none were as professional, courteous, and competent as yours. You can take great pride in the culture of excellence and respect for customers that you have instilled in your team members. They are terrific and I will remain a GREAT fan of Ground Loop.

Most sincerely and gratefully
Mrs. Smith”

We had our neighbor recommend your company for our geothermal repairs. We had the pleasure of Shawn arrive promptly on the morning of August 5, 2020. He was polite and informative. He fixed the problem with our geothermal system very quickly.

Your customer service was wonderful. It was refreshing to talk to an actual person so quickly when I phoned your company. I was very happy with your company from start to finish. My only regret is that I didn’t find your company sooner. However, you have our business in the future.
Regards,
– Corrine C

“Ground Loop Installed a new two speed HP with a zone control and an Aprilaire 5000 air filter. I love it! It’s much more comfortable and I would never go back.”

– Lonnie

“From the initial estimate appointment, through the install, and both maintenance visits they were on time or early. They completely cleaned up at the end of each workday. After 18 months of use, I have no complaints and I’m saving approximately 40% per month on my BGE bill. I highly recommend using Ground Loop for your HVAC work.”

– Angie’s List Reviewer

“We used Ground Loop with great results to service the geothermal system in our previous home. We moved to a different place with oil heat that went through a $500 tank every 6 weeks this past winter. I contacted Ground Loop to help figure out why, as this was an open-ended task that required an experienced technician.

They identified a laundry list of items, including some big ones: A large gap in some hidden ductwork that was dumping much of the air into the crawl space, undersized returns and too many closed registers that cause the burner to overheat and cycle off to cool down, they fixed a clogged condensate drain that would likely leak water to the ceiling below, and that the previous owners made the penny-wise decision to install air conditioning instead of a heat pump, so oil is used for all heating.

These defects have been present for decades, and probably cost the previous owners a mint. A $297 investment in their thorough HVAC inspection was well worth it. We will definitely be contacting them when we go geothermal in a year or two.”

– James K.

“I had Ground Loop install my system a few years back and have used their maintenance program ever since. My ground loop heating and air system runs great and I love how I save over 40% versus my standard system in my previous home. Ground Loop’s employees are always polite and super knowledgeable. I plan on using their winter & summer maintenance program to ensure my system is always working properly.”

– Matthew E.

They are awesome! They did a wonderful job for us and we would refer this company to anyone.

– Laurie M.

We have been customers with Ground Loop since we built our house in 2001. When it was as time to replace the old system, there was no doubt that we would use Groundloop again. Now we have the Water Furnace system, more energy-efficient and trouble-free. We have the semi-annual maintenance service and we are always satisfied with the quality of the technicians’ work and professionalism.

– Dawn V.

“The system is very inexpensive to run (the other day it never got above 35 and it only cost $3.89 to operate). I am very happy, and could not recommend these folks more highly. If I had to choose again, I would make the same call.”

– Ian

“From the initial estimate appointment, through the install, and both maintenance visits they were on time or early. They completely cleaned up at the end of each workday. After 18 months of use, I have no complaints and I’m saving approximately 40% per month on my BGE bill. I highly recommend using Ground Loop for your HVAC work.”

– James P.

“The installation went extremely well. Only one day of digging in the yard to install the ground loops. We had two units installed in the house, one in the basement and one in the attic, which took a bit over two weeks. The Ground Loop team members were extremely knowledgeable about their products. They were very courteous and professional. They arrived on time and cleaned up any messes they made. If you want a geothermal system, Ground Loop is the company to call.”

– Angie’s List Reviewer

“The state and federal government subsidies made me start to seriously consider replacing my existing HVAC system. My old system would constantly run in the summertime and the house had difficultly keeping 70 degrees when it was over 90 degrees outside. I had doubts if the engineering would be sufficient because the rule of thumb is 200 feet per ton of cooling and the system is a variable speed 3/4 ton unit. I contacted the east coast representative for WaterFurnace (maker of the HVAC unit) and they assured me that 600′ would be more than sufficient. The outside unit was removed and the new unit is in my basement. It runs so quietly that most people can not even hear it. I can barely hear the unit (less noise than a refrigerator. The unit is designed to constantly run and the house has never been cooler. The unit has not failed me and I am looking forward to the winter to see how well it performs. The air quality has also improved because the unit uses large filters (up to #13 for maximum filtering) that are easy to replace and can be ordered online. The thermostat reminds me of when it’s time to replace the filter (@every three months). Ground Loop did an excellent job in engineering, installation, and maintenance. I had an issue with the thermostat giving an incorrect humidity reading. The technician came out the next day and swapped the unit out – still didn’t fix the problem. He contacted WaterFurnace and manually adjusted the internal sensor to compensate for the problem. I have owned my home since 1993 and this is the first time the HVAC unit has worked properly. Ground Loop sized the unit correctly and installed it in my basement without any problems or concerns. I highly recommend them.”

– Angie’s List Reviewer

“We looked into a geothermal heat pump system several months back and Group Loop Heating and Air Conditioning were one of the companies that responded to our queries.

Fast forward to today, and they have just finished up the installation of our new system. These guys were really professional throughout the whole process.

Out of the 4 contractors, we contacted they were the only ones who actually showed up in a timely manner, their bid was on par with the other ones we received but it was their professionalism that really got them our business.

This was a complicated project and there have been a few bumps in the road, but the reason these guys get 5 stars is how they responded to them. Once all of the county paperwork was in these guys came out and cranked out the system installation and their finishing work is really impeccable.

I am super happy with the system and the service I received from Ground Loop and I feel very comfortable recommending them to anybody!”

– Frank L.