Toby
Toby
Technician
3 Reviews
“Toby was on time, polite, efficient, and explained everything in language I could understand. I had one question that my previous service company could not answer. Toby answered it after a brief exam of the equipment and eliminated five months of worry in seconds.
Excellent experience from my initial contact to the time Toby left the house. I'll see you guys for my fall tune up!”
“Jason,
We have been quite satisfied with Ground Loop's responses to our calls for service, and for providing continuing periodic seasonal servicing of our two locations. On your recent service appointment, Toby was prompt for his announced arrival, thorough in his checkout of systems' operation, and left the service areas neat.”
“Ground Loop, and in particular, Toby and Scott, get 5 stars for finally resolving what had been many years of frustrations regarding my geothermal cooling upstairs. The system installation, and its bi-annual maintenance, had been performed by another company. I had complained for several years about the upstairs cooling not being able to maintain at the thermostat setting during the hot summer days. They offered a variety of ideas, including the installation of a new air handler (an expensive non-fix), none of which improved the cooling. My builder suggested Ground Loop for a second opinion. Toby immediately observed multiple compressor leaks as well as poor pressure readings. Mind you, the system had just been inspected 2 months earlier by the installation/maintenance company. Scott made recommendations and oversaw the work. Finally, my upstairs is maintained at the thermostat setting for the first time in many summers. These guys are professional and knowledgable, and communication has been great! Highly recommend!!”