“Toby was on time, polite, efficient, and explained everything in language I could understand. I had one question that my previous service company could not answer. Toby answered it after a brief exam of the equipment and eliminated five months of worry in seconds.
Excellent experience from my initial contact to the time Toby left the house. I'll see you guys for my fall tune up!”
“Outstanding company, staff, and service today for my introduction to Ground Loop. Immediate service and sales appointments scheduled by Christian and Caitlin same day as first call inquiry. Antonio performed super tech service on my HVAC unit, then confirmed consistent cool air from all vents inside. Refrigerant level good and steady. Capacitor sensor cleaned and needed that very much. Important issue for performance so the whole tech appointment was well worth it. Justin checked the flue juncture in attic at roof for evidence of leaks. No water stains there, and he brainstormed with me for many options. Helpful discussion. Now Ground Loop is my go-to and highly recommended HVAC company. Thank you so much.”
“Ground Loop installed our Water Furnace geothermal back in 2010, and we have loved it and their service ever since — including that they are always happy to work with you to tweak thing exactly how you want them. The unit works great, except on the extremely rare occasions when something breaks (like when the original compressor died in the middle of a real cold snap a few years ago) but then they immediately help you over the phone, to try to affect a work-around, and then come out real soon to do the actual repair — and they do it right the first time. Over the years, our unit has been serviced by numerous different Ground Loop techs, most VERY good; today Austin Hamel came out for a routine maintenance, and he was WONDERFUL — so very nice and helpful! The office personnel are also very nice, knowledgeable, and helpful!
If you are thinking of buying a geothermal, I bet you will love it. But be sure to get Ground Loop to install a manual over-ride switch for the electric back-up heat, as it is very expensive to run and otherwise automatically comes on if the unit has not reached your call-for temperature within a rather short while. Without that switch (which we always keep in the off position) you can not set the nighttime temperature of the bulk of your house (non-bedroom parts) back any substantial amount in the wintertime — which we enjoy the system being set to do, as that confers significant saving in energy costs.
Thanks, Ground Loop folks!”
“So far everything has been great! From the initial estimate to working with me through all of the financing I have had no issues. I was very happy that my wife and I found Ground Loop being all the way out in Laurel, MD.
Our installation was done days before the temperatures went above 85 and the house feels great, and the energy usage is so low compared to what we had with our old system. I can see this saving us so much money in the long run. Our thermostat said our system was on for almost the whole day (20 hours) on a day where the temperature outside was above 95F and the heat index above 100F. The energy usage was around 12kWh total or $2 for the entire day! The system running for the whole day is exactly what was told to us by Ted and also advertised by the WaterFurnace Series 7 model with variable speed.
Caitlin has responded to all my questions quickly and everyone on the team during the install have been so respectful and nice to work with.”
“Ground Loop to the rescue! We called on a Sunday because our AC unit had locked up. Jason came to our home the next morning at 8am to take a look at our unit and he had us back up and running within 30 minutes! He was professional, knowledgeable and very responsive to our need for AC, with the summer heat and with a severe asthmatic child in the home. We also knew we needed to upgrade our unit, as our home is older and we have baseboard heating units that are quite costly, to run, in the winter months. After speaking with Jason about our concerns and hearing the pros/cons of replacing just the a/c unit or getting a combo unit (A/C & central heat), we decided to purchase a combo unit and are looking forward to more cost-effective electric bills. We are awaiting the delivery/installation of our new combo unit, but the original unit that Jason came to fix has kept us cool since it was fixed! We cannot recommend Ground Loop enough and will make sure we tell all of our family and friends that this company cannot be beat!”
“We have been using Ground Loop for our yearly maintenance on our geothermal system for 6 years. They are thorough and very courteous. Last month we had a ductless a.c. unit installed above our garage in a storage room turned office. They were great to work with! We highly recommend them!”
“We looked into a geothermal heat pump system several months back and Group Loop Heating and Air Conditioning were one of the companies that responded to our queries.
Fast forward to today, and they have just finished up the installation of our new system. These guys were really professional throughout the whole process.
Out of the 4 contractors, we contacted they were the only ones who actually showed up in a timely manner, their bid was on par with the other ones we received but it was their professionalism that really got them our business.
This was a complicated project and there have been a few bumps in the road, but the reason these guys get 5 stars is how they responded to them. Once all of the county paperwork was in these guys came out and cranked out the system installation and their finishing work is really impeccable.
I am super happy with the system and the service I received from Ground Loop and I feel very comfortable recommending them to anybody!”